Assessment Kit-BSBPEF302 Develop self-awareness Skill Set aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency HLTAHW017 Assess and support client's social and emotional wellbeing HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW023 Plan

maintain and modify customer premises communications cabling: ACMA Restricted Rule ICTTEN202 Use hand and power tools ICTCMP203 Perform restricted customer premises broadband cabling work: ACMA Restricted Rule * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM006 Establish and manage client relationships SISFFIT041 Develop personalised exercise programs SISFFIT042 Instruct personalised exercise sessions SISFFIT043 Develop and instruct personalised exercise programs for body composition goals SISFFIT044 Develop and instruct personalised exercise programs for older clients SISFFIT045 Develop and instruct personalised exercise programs for adolescent clients SISFFIT049 Use exercise science principles in fitness instruction SISFFIT050 Support exercise behaviour change SISFFIT051 Establish and maintain professional practice for fitness instruction SISFFIT053 Support healthy eating for individual fitness clients Electives SISFFIT034 Assess client movement and provide exercise advice SISFFIT037 Develop and instruct group movement programs for children BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBCMM411 Make presentations BSBCRT411 Apply critical thinking to work practices HLTWHS003 Maintain work health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSBPEF302 Develop self-awareness Skill Set aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of